Domande Frequenti Monzacamper

You can book online via the quote request form on our website, or contact us by phone at +39 039 8951344 or via WhatsApp at +39 335 6165188. We will reply within a few hours to confirm availability.

We recommend booking at least 90 days in advance to access the "Book Early" discount (-10%). In high season (July-August) availability fills up fast, so the earlier you book the better. We also accept last-minute bookings subject to availability.

The minimum duration varies by period. In low season generally 3-4 nights are sufficient. In high season (July-August) the minimum rises to 7 nights. Special minimums apply for holiday weekends. Check availability on the site or contact us for the period you are interested in.

The price is calculated based on the number of nights, the chosen camper, the km package (100 km/day, 200 km/day or unlimited km) and any optional accessories. Booking fees and optional insurance cover are added to the base price.

Yes! With our "Book Early" discount you get 10% off if you book at least 90 days in advance and rent for at least 7 nights. The discount applies automatically when choosing the non-refundable rate.

If you book more than 30 days before departure, a 40% deposit is required at booking and the balance before pick-up. If you book within 30 days of departure, 100% is required immediately. Payment is made by credit card online (Stripe) or bank transfer.

We offer three km packages: 100 km/day (base rate), 200 km/day (mid rate) and unlimited km (full freedom). Choose based on your itinerary: for a European trip, unlimited km is often the best value.

Extra km are charged at the time of vehicle return, at a per-km rate set in the contract. To avoid surprises, we recommend planning your route and choosing the most suitable km package or opting for unlimited km.

No, fuel is not included in the rental. The camper is delivered with a full tank and must be returned in the same condition. Otherwise the cost of refilling plus a service surcharge will be charged.

Yes, a deposit is required via a credit card hold (not a charge). The amount varies depending on the insurance chosen: €2,000 without cover, €1,000 with CDW Basic, €500 with CDW Full. The deposit is released within a few days of the camper being returned in good condition.

We offer three levels of cover:

• No CDW: Third-party included, excess €2,000 for damage to the vehicle.
• CDW Basic (€15/day): reduces excess to €1,000 and deposit to €1,000.
• CDW Full (€30/day): zero excess, deposit reduced to €500. The most comprehensive cover for worry-free travel.

Yes, all our campers are covered by third-party liability insurance with adequate limits for circulation in Italy and Europe. The insurance covers damage caused to third parties. Optional CDW cover is required for damage to the rented vehicle.

In case of accident you must fill in the CAI form (Agreed Statement of Accident) and contact us immediately. For mechanical breakdowns, 24/7 roadside assistance is available. Emergency numbers are in the camper handover document. Do not carry out repairs independently without prior authorisation.

It depends on the refund policy chosen:

• Non-refundable: no refund on cancellation (includes 10% discount).
• Refundable 30 days: full refund if cancelled more than 30 days in advance.
• Refundable 48 hours: full refund if cancelled more than 48 hours in advance (variable additional cost).

Pick-up and return take place at our premises at Via Carnia 1, Monza (MB). We also offer the Fly & Camper service with delivery and pick-up at Malpensa (MXP), Linate (LIN) and Orio al Serio/Bergamo (BGY) airports. An additional charge applies for the airport service (free with unlimited km rental of at least 7 nights).

The Fly & Camper service lets you land in Italy and find the camper directly at the airport, so you can set off immediately without losing time. At the end of your trip, drop it off at the airport and take your return flight. The perfect way to combine a low-cost flight with a camper adventure.

At pick-up you must present: a valid driving licence (minimum category B), identity card or passport, credit card for the deposit hold (prepaid cards are not accepted for the deposit). If the driver is different from the person who booked, they must be present with their own documents.

Pick-up is normally from 9:00 to 12:30, return by 9:00 on the agreed day. Times may vary based on arrangements made at booking. We ask you to agree times and methods with our operators before departure.

Yes, the camper is delivered clean, serviced and with standard equipment included (crockery, bed linen, etc. depending on the kit chosen). At check-in we do a handover walkthrough together during which we explain how all systems work: gas, water, electricity, heating and all main controls.

You can add several optional items to your rental: bike rack, child seat, extra crockery kit, additional linen, outdoor chairs and table, GPS and much more. See the full list in the Optionals section of the site.

The presence of pets on board must be communicated at the time of booking. A supplement for deep cleaning is required. Animals must be kept so as not to cause damage to the vehicle. In case of damage caused by animals, the amount will be deducted from the deposit.

Absolutely yes! Every year Monzacamper offers special packages for Munich Oktoberfest, with dedicated rates for September and October weekends, 1,500 km included and partner parking. Check the Oktoberfest offer page for updated dates and prices.

Monzacamper is an official dealer of Carado, Challenger and Dethleffs. We also sell used and zero-kilometre campers of various brands, caravans and motorhomes. You can browse the full catalogue in the Sales section of our website.

Yes, in addition to new campers we always have in stock a selection of used campers and zero-km units, many from our rental fleet or customer trade-ins. Used campers are inspected by our workshop before sale. All prices are "all-inclusive".

You can browse the online catalogue in the Sales section with photos, technical specs and prices. To see them in person, we recommend booking an appointment by calling 039 895 1344 or via WhatsApp at 351 631 2729. Book online →

Yes, every camper for sale has a complete product sheet including: photos, floor plan, equipment, technical specifications (length, sleeping berths, travelling seats, engine), condition (new/zero-km/used) and full pricing and financing information. Sheets are available online and in printable format at our showroom.

Yes, all prices shown on the website and in the showroom are "all-inclusive" prices, including registration. There are no hidden costs: the price you see is what you pay, no surprises.

Yes, we offer financing through AGOS with terms designed for camper buyers. The standard plan includes a 25% down payment and 156 monthly instalments (13 years). Collection fees are approximately €4.50 per instalment. Contact us for a personalised calculation.

Yes! With AGOS financing you get an extended warranty of 3 additional years, for a total of 5 years of warranty on your new camper. It is one of the most advantageous conditions available on the market.

The monthly instalment depends on the camper price, the down payment and the number of instalments. With the standard plan (25% down, 156 instalments) payments start from approximately €590/month for mid-range models. Each camper spec sheet on our website already shows the indicative instalment. Contact us for a precise calculation.

Yes, we accept cash payment within the limits set by law, bank transfers and banker's drafts. For large amounts, bank transfer is the most common and secure method. The contract is signed at the showroom and delivery takes place after payment is completed.

Yes, we evaluate your used camper for a trade-in towards the purchase of a new or used vehicle from us. Bring the camper to our premises for a free valuation, or send us photos and technical details by email for a preliminary estimate. The valuation is without obligation.

The valuation takes place directly at our premises, where our technicians inspect the vehicle: bodywork condition, systems (gas, water, electrical), mileage, year of registration, presence of leaks and equipment. The trade-in value is communicated on the same day and can be deducted from the price of the camper purchased.

Yes, we also evaluate caravans for trade-in. Contact us to book an appointment and bring the vehicle to our premises for valuation. Our workshop carries out the technical inspection to determine the collection value.

New campers are sold with the manufacturer's warranty, generally 2 years. With AGOS financing the warranty extends to 5 years total. Used campers have specific warranties that are communicated at the time of purchase.

Warranty service is handled by our in-house workshop (Via Carnia 1, Monza). We are an authorised service centre for the brands we sell. For warranty work contact customer service on 039 895 1344 to arrange an appointment with the workshop.

Yes, it is possible to consider extended warranty policies for used campers, covering the main mechanical and technical components for a defined period. Ask for information at the showroom at the time of purchase.

Yes, Monzacamper regularly sells campers to customers residing in Switzerland. Since Switzerland is outside the EU, Swiss customers can purchase the camper without Italian VAT using a special export procedure. For full details visit our dedicated page. Find out how it works →

The price for Swiss customers is calculated by deducting the Italian 22% VAT from the Italian list price. In practice the Swiss price corresponds to approximately 82% of the Italian price. Each camper spec sheet on our site also shows the "Net price for Switzerland".

The procedure involves signing the contract in Italy, collecting the camper from Monzacamper with an EE plate (export plate), transferring to Switzerland and registering in the country of residence. Everything is done simply with our assistance. Contact us for a personalised quote.

The "Ready Delivery" tag indicates that the camper is physically available at our premises, already registered or ready for registration, and can be delivered quickly (usually within a few days of signing the contract). Campers without this tag may require waiting times for ordering and production.

Absolutely yes! Our workshop installs all major accessories: solar panels, bike carriers, awnings, satellite antennas, air conditioners, additional tanks, GPS systems, rear cameras and much more. You can add accessories at the time of purchase or afterwards.

Yes, for the brands we represent (Carado, Challenger, Dethleffs) it is possible to place a custom factory order, choosing the model, trim levels and desired options. Production times vary depending on the brand and time of year. Contact us for an order quote.

Our workshop carries out repairs on all major camper systems: electrical system, gas system, hydraulic system (fresh water and drainage), heating, refrigeration, mechanical parts and the cell (roof, walls, floor). We also deal with water infiltrations, hail damage and bodywork repairs.

Yes, our workshop works on all camper and caravan brands, not just those we sell. We are an authorised Trigano Service centre, covering brands: ARCA, Autostar, Caravelair, CI, Challenger, Chausson, Elnagh, Joint, Mc Louis, Miller, Mobilvetta, Rimor, Roller Team, Sharky and Sterckeman.

Contact us by phone on 039 895 1344 or by email at [email protected] to book an appointment. Please describe the problem in advance so that our technicians can organise the necessary materials. Do not carry out DIY work on the systems before contacting us.

Yes, for workshop work we always provide a written estimate before proceeding. The estimate is free and is communicated to you after diagnosis of the problem. Work begins only after your explicit approval.

Yes, water infiltrations are one of the most common problems on campers and caravans. Our workshop performs diagnosis with specific instrumentation to locate water entry points and carries out repairs with professional materials. We recommend regularly checking sealants and not neglecting small leaks that can cause structural damage.

Our workshop installs a full range of camper accessories: solar panels, satellite and TV aerials, bike carriers, awnings, air conditioners, additional tanks, extra batteries, rear cameras, WiFi routers, Webasto/Eberspächer heaters.

No, it is preferable to purchase the components directly from us to obtain the guarantee on the complete installation.

Yes, we install monocrystalline and polycrystalline solar panels for campers, including charge controllers, wiring and supports. We work with quality products for camper use with installation included and final testing. Panels are sized according to your camper's consumption and desired autonomy.

Yes, we install awnings and extension awnings for campers. We are authorised Fiamma dealers and installers, world leaders in camper awnings. We also install Fiamma bike carriers, steps and external accessories. Fitting is carried out with precise drilling of the cell and infiltration-proof sealing.

Yes, we install roof air conditioners for campers from Telair, Extra, Eza, Mecatronic and Viesa brands. The installation includes positioning the external unit on the roof, electrical connection and testing. Before fitting we check that the camper's electrical system can handle the additional load.

Yes, we install satellite and omnidirectional aerials for campers. We deal with SR Mecatronic and Teleco products, companies specialised in aerials for recreational vehicles. Installation includes internal cabling and decoder configuration. With an omnidirectional aerial you can receive the signal without manually orienting the dish.

Yes, our workshop carries out the gas system tightness test for campers and caravans. The test is performed with calibrated instrumentation and we issue a certificate of the inspection result. Gas checking is essential for on-board safety and for staying at campsites that require it. Find out how it works →

It is recommended to have the gas system checked at least every 2 years, or sooner if you have noticed suspicious odours, irregular flames or after work on the systems. Many European campsites require the gas system inspection certificate for entry. Book the check before the summer season to avoid waiting.

Yes, we install certified gas detectors (LPG and methane) and carbon monoxide (CO) detectors for use in recreational vehicles. These are essential safety devices, especially for those travelling with children. Installation is quick and the cost is modest relative to the safety they provide.

Yes! We are one of the few centres in the area to offer the THOR battery regeneration service. The treatment restores the battery to near-new condition, extending its useful life. The cost is only €40 and if the result is not satisfactory, the amount is deducted from the price of a new battery. Book regeneration →

Yes, we offer conversion from lead-acid to LiFePO4 lithium batteries: lighter, higher capacity and with far superior life cycles. The installation also includes adaptation of the charger and solar controller for compatibility with lithium chemistry. Contact us for a personalised quote.

Yes, our technicians deal with all electrical system problems: short circuits, blown fuses, faulty battery chargers, converters, inverters, 230V/12V socket problems, electrical panel repairs and component replacement. We bring specific instrumentation for electrical diagnosis.

Our workshop handles routine and extraordinary maintenance of the camper: checking and topping up fluids, brake inspection, filter replacement, system inspection, lubricating moving parts, cleaning the diesel filter. For the vehicle's mechanical parts (engine, gearbox) we coordinate with trusted mechanical workshops if necessary.

Yes, we offer a full pre-purchase check for used campers: mechanics, infiltrations, gas system, electrical system, hydraulic system, heating, accessories, cell condition and documentation. A professional inspection can save you from unpleasant surprises after purchase. Find out what the check includes →

The cost depends on the type of work and materials used. Labour is calculated by actual working hours. Before starting any work, we always provide a detailed written estimate. Contact us for a preliminary estimate based on the problem you have encountered.

Yes, we are able to install and maintain air and water heaters from Webasto and Eberspächer, the leading brands in autonomous heating for campers and vehicles. These systems provide heat even without an external power supply, ideal for wild camping and mountain travel or off-season trips.

The Monzacamper Accessories Market is the physical and online shop dedicated to accessories for campers, caravans and outdoor living. It is located at our premises at Via Carnia 1, Monza. We offer over 8,000 products: from camping equipment to technical accessories, from field kitchen items to safety and comfort devices.

The online shop is at monzacamper.it/shop/. The site is built on the WooCommerce platform and allows you to purchase all available products, search by category, compare them and add them to the cart simply and securely.

Absolutely yes! The physical market is open during Monzacamper opening hours (it is recommended to check updated hours on the website or by calling 039 895 1344). You can see and touch the products in person, receive advice from our staff and, if available, take the item home immediately without waiting for delivery.

Our range includes: technical accessories (awnings, bike carriers, aerials, solar panels, batteries), camping kitchen and tableware, comfort items (mattress covers, mosquito nets, curtains), safety (gas/CO detectors, triangles, extinguishers), hygiene and bathroom, connectivity (WiFi routers, TV, decoders), outdoor clothing, games and leisure, tools and much more.

Yes, every month we publish an updated promotional leaflet with current offers. You will find it directly in our online shop in the promotions section. The leaflet is renewed every month with new products on offer and special discounts for registered customers.

Shopping on our shop is easy: 1) Find the product by searching by name or category, 2) Add it to the cart, 3) Proceed to checkout by entering your delivery details, 4) Choose the payment method, 5) Confirm the order. You will receive a confirmation email with order details and tracking instructions.

You can also purchase as a guest without creating an account. However, we recommend registering to keep track of your orders, speed up future purchases, access your order history and receive any offers reserved for registered customers.

Yes, if you are looking for a specific product that you cannot find in our shop, contact us: we can check availability with our suppliers or place a special order. Send your request to [email protected] with the model and product code (if available).

On the website each product shows its own real-time availability. If a product is out of stock, it will be indicated as "unavailable". For information on the availability of specific products or for items not in the catalogue, you can contact us directly.

On our online shop we accept: Credit/debit card (Visa, Mastercard, American Express), PayPal, Stripe (secure card payment), and bank transfer. All transactions are protected by encrypted HTTPS connection.

Yes! If you choose the in-store collection option (Via Carnia 1, Monza), you can pay in cash within the legal limits, by credit/debit card or debit card directly in the shop at the time of collection. Advance payment is not required for in-store collection.

Yes, all online payments are processed through PCI DSS certified payment gateways (Stripe, PayPal). Monzacamper does not store credit card data on its servers. Communication is always encrypted with TLS/HTTPS protocol.

Yes, Monzacamper issues accessory vouchers for its customers that you can redeem in the online shop or in store. Vouchers have a validity and a value specified on the certificate. If you have received a voucher, enter the code in the appropriate field at checkout to deduct the amount from the total.

Yes, we ship throughout all of Italy via express courier. For islands (Sicily, Sardinia) and remote areas, surcharges or slightly longer delivery times may apply. Please check the shipping terms on the shop for updated details.

The shipping cost depends on the weight and dimensions of the package. For orders exceeding a certain amount threshold shipping may be free. Shipping costs are clearly indicated before order confirmation, with no surprises. Check the current threshold on the shop.

For products available in stock, shipping normally takes place within 1-2 working days of payment confirmation. Courier delivery times are generally 24-48 hours for destinations in mainland Italy. You will receive an email with the tracking number to monitor delivery.

Yes, it is possible to choose free in-store collection. Collection takes place at the Accessories Market at Via Carnia 1, Monza. You will receive an email when the order is ready for collection. This option is convenient if you live locally or if you want to receive advice on the product at the time of collection.

For shipments abroad, we recommend contacting us in advance at [email protected] to receive a personalised shipping quote. International shipments may be subject to customs duties in the destination country, at the recipient's expense.

Yes, you have 14 days right of withdrawal from receipt of the product for online purchases (as provided by the Consumer Code). The product must be returned intact, in the original packaging and unused. Return costs are borne by the customer, except in cases of defective or incorrect product.

To initiate a return, contact us at [email protected] indicating the order number and the reason for the return. We will provide you with instructions for sending the product back. Once received and verified, we will process the refund within the time limits required by law.

If the product received is defective or does not match what was ordered, contact us immediately by email attaching photos of the product and packaging. We will arrange to replace it or refund it at no cost to you. Defective products are covered by the legal 2-year warranty.

After dispatch you will receive an email with the courier tracking number. You will be able to monitor the delivery status directly on the courier's website. If you have created an account on the shop, you can also check the order status by logging into your personal area.

Absolutely yes! Our team is available to advise you on the right accessory for your camper and your needs. Contact us via WhatsApp at 351 631 2729, by phone or email. If the accessory also requires installation, our workshop team can assess compatibility with your vehicle before purchase.

Yes, we issue a regular invoice for all purchases, both online and in store. At checkout, enter your tax details (tax code or VAT number, business name, address). The invoice is sent by email in digital format. For business purchases with a VAT number, the invoice is the standard method.

Yes, for all workshop work (accessory fitting, repairs, maintenance) we issue a detailed invoice with the list of materials used and labour hours. Please communicate your tax details at the time of booking the work or when collecting the vehicle.