Frequently asked questions about the Accessories Market and Online Shop

The Monzacamper Accessories Market is the physical and online shop dedicated to accessories for campers, caravans and outdoor living. It is located at our premises at Via Carnia 1, Monza. We offer over 8,000 products: from camping equipment to technical accessories, from field kitchen items to safety and comfort devices.

The online shop is at monzacamper.it/shop/. The site is built on the WooCommerce platform and allows you to purchase all available products, search by category, compare them and add them to the cart simply and securely.

Absolutely yes! The physical market is open during Monzacamper opening hours (it is recommended to check updated hours on the website or by calling 039 895 1344). You can see and touch the products in person, receive advice from our staff and, if available, take the item home immediately without waiting for delivery.

Our range includes: technical accessories (awnings, bike carriers, aerials, solar panels, batteries), camping kitchen and tableware, comfort items (mattress covers, mosquito nets, curtains), safety (gas/CO detectors, triangles, extinguishers), hygiene and bathroom, connectivity (WiFi routers, TV, decoders), outdoor clothing, games and leisure, tools and much more.

Yes, every month we publish an updated promotional leaflet with current offers. You will find it directly in our online shop in the promotions section. The leaflet is renewed every month with new products on offer and special discounts for registered customers.

Shopping on our shop is easy: 1) Find the product by searching by name or category, 2) Add it to the cart, 3) Proceed to checkout by entering your delivery details, 4) Choose the payment method, 5) Confirm the order. You will receive a confirmation email with order details and tracking instructions.

You can also purchase as a guest without creating an account. However, we recommend registering to keep track of your orders, speed up future purchases, access your order history and receive any offers reserved for registered customers.

Yes, if you are looking for a specific product that you cannot find in our shop, contact us: we can check availability with our suppliers or place a special order. Send your request to [email protected] with the model and product code (if available).

On the website each product shows its own real-time availability. If a product is out of stock, it will be indicated as "unavailable". For information on the availability of specific products or for items not in the catalogue, you can contact us directly.

On our online shop we accept: Credit/debit card (Visa, Mastercard, American Express), PayPal, Stripe (secure card payment), and bank transfer. All transactions are protected by encrypted HTTPS connection.

Yes! If you choose the in-store collection option (Via Carnia 1, Monza), you can pay in cash within the legal limits, by credit/debit card or debit card directly in the shop at the time of collection. Advance payment is not required for in-store collection.

Yes, all online payments are processed through PCI DSS certified payment gateways (Stripe, PayPal). Monzacamper does not store credit card data on its servers. Communication is always encrypted with TLS/HTTPS protocol.

Yes, Monzacamper issues accessory vouchers for its customers that you can redeem in the online shop or in store. Vouchers have a validity and a value specified on the certificate. If you have received a voucher, enter the code in the appropriate field at checkout to deduct the amount from the total.

Yes, we ship throughout all of Italy via express courier. For islands (Sicily, Sardinia) and remote areas, surcharges or slightly longer delivery times may apply. Please check the shipping terms on the shop for updated details.

The shipping cost depends on the weight and dimensions of the package. For orders exceeding a certain amount threshold shipping may be free. Shipping costs are clearly indicated before order confirmation, with no surprises. Check the current threshold on the shop.

For products available in stock, shipping normally takes place within 1-2 working days of payment confirmation. Courier delivery times are generally 24-48 hours for destinations in mainland Italy. You will receive an email with the tracking number to monitor delivery.

Yes, it is possible to choose free in-store collection. Collection takes place at the Accessories Market at Via Carnia 1, Monza. You will receive an email when the order is ready for collection. This option is convenient if you live locally or if you want to receive advice on the product at the time of collection.

For shipments abroad, we recommend contacting us in advance at [email protected] to receive a personalised shipping quote. International shipments may be subject to customs duties in the destination country, at the recipient's expense.

Yes, you have 14 days right of withdrawal from receipt of the product for online purchases (as provided by the Consumer Code). The product must be returned intact, in the original packaging and unused. Return costs are borne by the customer, except in cases of defective or incorrect product.

To initiate a return, contact us at [email protected] indicating the order number and the reason for the return. We will provide you with instructions for sending the product back. Once received and verified, we will process the refund within the time limits required by law.

If the product received is defective or does not match what was ordered, contact us immediately by email attaching photos of the product and packaging. We will arrange to replace it or refund it at no cost to you. Defective products are covered by the legal 2-year warranty.

After dispatch you will receive an email with the courier tracking number. You will be able to monitor the delivery status directly on the courier's website. If you have created an account on the shop, you can also check the order status by logging into your personal area.

Absolutely yes! Our team is available to advise you on the right accessory for your camper and your needs. Contact us via WhatsApp at 351 631 2729, by phone or email. If the accessory also requires installation, our workshop team can assess compatibility with your vehicle before purchase.

Yes, we issue a regular invoice for all purchases, both online and in store. At checkout, enter your tax details (tax code or VAT number, business name, address). The invoice is sent by email in digital format. For business purchases with a VAT number, the invoice is the standard method.

Yes, for all workshop work (accessory fitting, repairs, maintenance) we issue a detailed invoice with the list of materials used and labour hours. Please communicate your tax details at the time of booking the work or when collecting the vehicle.